3 years warranty

3 years warranty

We assure your shopping with our extended warranty period of 36 months - at our own expense and without additional cost for our customers. We stand by the products we offer and attach great importance to quality and reliability. By working closely with our service partners, we ensure the best possible quality and fastest possible processing in cases of failure.

The claim for warranty is only available for customers in accordance to § 13 BGB and can not be transferred. Excluded from the warranty are wear parts that are subject to normal use or natural wear, such as strings, drumsticks, batteries or tubes. Also not covered are product failures which are caused by incorrect handling or disregard of operating instructions, improper use, misuse, overload or lack of maintenance and care. For products whose manufacturer offers a warranty period of more than 3 years, the manufacturers warranty is valid.

If the purchased product breaks within 36 months, please contact our customer service department before you return the item. The invoice or order number is usually sufficient for processing the warranty claim.

If the damage can not be repaired, the item will be replaced with new goods. If the product is no longer available we will offer you an alternative product within the same price range or we will refund the full amount you had paid.

If you have questions about our extended warranty period of 36 months, please contact our service department. We are always available and do our best to help.

Contact:

Telephone: +49 (0) 341 / 52902741
Fax: +49 (0) 341 / 52902741
E-Mail: [email protected]