30-day money back guarantee

30-Day Money Back Guarantee

As musicians and gear-heads we all know the problems: an effect pedal sounds like the holy grail on Youtube and like a tin can in your own setup; the electric bass guitar is beautiful, but weighs too much; the new cymbal sounds gorgeous individually, but it does not harmonize with your old cymbal set and the pedal board you just ordered is not big enough for all your pedals.

Sometimes the legally required 14-days right of withdrawal is not enough to become familiar with the new equipment or to make a final decision whether you want to keep the product or send it back. No problem, we offer our customers additional 16-days right of return with full money back guarantee.

The right of return does not apply to goods that have been manufactured or altered according to customer specifications. Neither does it apply to yard goods and items subject to wear and tear such as strings, sticks, drumheads, cables, plectrums, tubes, and reeds, nor to items such as harmonicas or in-ear headphones which cannot be returned for reasons of hygiene.

If you are not satisfied with the purchased product simply contact our customer service and we will initiate the return for you. We will bear the costs of return, if the goods weigh less than 31,5 kg and the purchase price of those products exceeds 40.00 €. Unfortunately, we cannot bear any returning costs for foreign shipments within our 30 days money back guarantee.

Please mind that the goods must be returned in the original packaging including all associated components without signs of usage.

Contact:

Telephone: +49 (0) 341 / 52902741
Fax: +49 (0) 341 / 52902741
E-Mail: [email protected]